“Humanistic leadership at a time of great evolution”
Kay built a Business Change team literally from scratch as part of our $400m program designed to set up MLC Life Insurance as a stand-alone life company with our own technology. Kay provided humanistic leadership at a time of great evolution within the program. This was greatly appreciated by many people, including myself. I found Kay’s leadership approach to be particularly effective amongst a diverse program team. She has an uncanny knack of bringing enthusiasm, energy and warmth into the work environment. She is very perceptive and able to work with people to achieve outcomes. I recommend her to any prospective employer where leadership and strategic thinking are prerequisites for success.
Sean McCormack
Chief Operating Officer MLC Life Insurance
“Successfully delivered business change”
Kay came into our $400m transformation program at a critical time to establish and lead our business change team. Kay quickly established what was needed to support the program. In a considered and well planned way she built the team to about 50 change, communications, business process design and release professionals. Within 6 months, her team successfully delivered the business change for new data centres, service management system, a major administration system migration and our ERP implementation including release management. But I value Kay for far more than her technical and delivery expertise. Her every day enthusiasm and warmth lifted the spirits of the entire project team. Kay was a great help to me in developing my leadership team into a high performing team. Her ability to quickly understand individuals, their concerns and motivations enabled her to achieve more in her role and I have appreciated her insights when considering my approach to difficult situations. I would recommend that you consider Kay as part of any team.
Daniel Levy
General Manager, Transformation MLC Life Insurance
“An amazing Leader”
An amazing Leader, who everybody wants to work for with the ability to determine requirements at a high level and produce a detailed plan. Every day, Kay brings passion, drive and positive energy to the office and the team. Kay’s knowledge of the finance and insurance industry, combined with her HR, People and Culture knowledge has been integral to her success. Kay has built an amazing team of Change Specialists here at MLC. If your Transformation Program requires a Change Strategy and a Leader, who can build a passionate and motivated team who will develop and deliver all Change Requirements for a complex Technology transition, Kay is a great fit. By a mile, Kay is one of the best Leaders I have had the pleasure to work with.
Bronwyn Wickett
Program Talent Acquisition and Resource Management MLC Life
“Kay puts people at the heart of everything she does”
The ability to balance both exceeding performance targets with truly taking care of the human spirit of the people in your team is a rare gift. Kay has this gift. Kay puts people at the heart of everything she does and in doing so everyone wins in the end. This is her superpower.
Stacey Davidson
Entrepreneur Organisational Optimisation & ICF Accredited Coach
“Never afraid to have a difficult conversation”
As an Executive Leader I consider Kay to be one of the very best I have had the privilege to work with during my career. Kay is an exemplary strategic leader whose strong operational background provides a solid foundation for her deep strategic expertise. Never afraid to have a difficult conversation, Kay challenges her peers and direct reports to stay true to the strategy and change program that the organisation has embarked on. Kay has a real ability to connect requirements from Board level to operational level of the business and help others make that connection. As a manager, Kay’s approach is to be a coach and mentor, sharing her experience and knowledge whilst allowing her direct reports to work autonomously and with accountability. She is supportive and thoughtful by nature and has a genuine interest in building and developing her own people but more importantly an interest in building capability across the broader organisation.
Andrew Garnam
Senior HR Generalist
“I respect her willingness to do what is right for the organisation”
Kay has a professional and collaborative approach whilst remaining true to her own personal style. Kay is an exceptional leader and a great ambassador. She is a sharp thinker, with a wealth of operational experience and a solid strategic focus. Her approachable style allows her to establish and foster genuine connections with a range of stakeholders that bring people together to achieve the right outcomes. There is no other way to say it – Kay’s EQ is off the charts. I have long admired her ability to work with people and influence them in a way that is both gentle and respectful, and that always has the bigger picture in mind. There is no personal agenda at play, and I respect her willingness to do what is right for the organisation even when it proves to be the much harder path to follow. Kay has a genuine interest in the people around her and invests heavily in them. She is an exceptional coach and mentor, and I love the fact that every interaction provides an opportunity to learn from her experience. She is constantly sought out by people across the business for her perspective and always makes the time to provide support and feedback when needed. Above all else, Kay’s never-ending energy is contagious. She has an uncanny way of ensuring that even on those challenging and difficult days you find the learning or insight to be had, put things in perspective and take the time to smile or hum a jaunty tune. Kay is a dynamic leader who is results orientated, highly visible and approachable. She respects everyone in her team and appreciates the value of having a team of passionate and driven individuals.
Catherine Brain
OD Leader
“Outstanding leader of business change”
Kay is an outstanding leader of business change who is a clear strategic thinker and a great leader. I would thoroughly recommend her.
Duncan West
Professional Chairman and Director
“Deep knowledge of change with a strong business acumen”
Kay is a true change agent and has the unique ability to combine a deep knowledge of people with strong business acumen to drive real business change. Kay has a genuine executive presence and provides a significant contribution at the executive table. And she is a genuine and warm person that people across all sections of an organisation can relate to and follow – her leadership inspires and motivates staff in a way that takes them forward, regardless of the difficulty of the message. I really value the insights and perspective she brings to the discussion and it was a privilege to work with her and learn from her leadership.
Donna Walker
Chief Technical Officer Allianz Australia
“Capable of not just appealing to the hearts of her team members but also to their sensibilities”
Kay is an inspiring leader who leads with great humour, pragmatism and a genuine belief in her people. In the time I worked with her Kay implemented numerous incremental changes which worked as well as keeping the (transformation) program on track with a focus on strategic vision and direction. There were also major shifts which required a firm decision maker at the helm and Kay demonstrated she is capable of not just appealing to the hearts of her team members but also to their sensibilities. A true example of great leadership.
Amy Rathborne
PWC
“A leader with strong energy that helps maintain focus and a positive culture”
I worked with Kay for 18 months in the context of a very large, complex, whole of business transition to a completely new technology portfolio. Kay has relatively unique skills in change management, being able to blend business, technology and operational change techniques into a comprehensive change programme. In my experience as a CIO, Program Director and Senior Advisor, I have never come across someone with the blend of humanistic, communications, technical and business skills that Kay brings to strategic change management. Kay is a leader with strong energy that helps maintain focus and a positive culture.
Greg Baster
Managing Director Inari Group
“Proven techniques, employed with a sense of reality and flexibility”
I have been working with Kay for almost 4 months and I can already feel and see the difference she has made to both my professional and personal life. The opportunity to be coached by her has come at a really great time in my career – a couple of years after dipping my toe in to senior management; at the start of a hopefully long and continuous leadership journey. I am happier and more self-aware. I am more confident, productive and actively gathering a range of tools to use in various settings. Not all of them have been a success, but the beauty of having one-on-one coaching rather than group training, is that we are able to experiment and find what truly works for me and get those practices embedded into my routine. Kay was able to make me feel at ease very quickly. She is very observant and skilled at what she does. Her methods are based on proven techniques, employed with a sense of reality and flexibility. I am certain I am growing as a person, but above all I genuinely enjoy our sessions together.
NP
Executive
“I could not recommend her services more highly”
Recently as the Chairman of a privately owned company I found myself dealing with a senior staff member who had made a formal complaint against a Director of the company with an accusation of bullying. The matter was time sensitive and I needed to move quickly. I reached out to my network and was recommended to contact Kay from Kay Clancy Consulting. Kay moved swiftly to assist us in the matter. She was available 24/7 and assisted us in the mediation process which resulted in a fair outcome to all parties involved. I could not recommend her services more highly.
Paul Hill
Chairman